The short version
You have 7 days from delivery to return or exchange anything that is unused and in its original packaging. If we sent the wrong item or it arrived damaged, we pay the return shipping and make it right.
What can be returned
- Unused pieces in original condition, with tags and the original box or pouch.
- Items that arrived damaged, faulty or different from what you ordered.
- Items that caused a skin reaction, reported within the return window.
What cannot be returned
- Earrings that have been worn, for hygiene reasons, unless they are faulty.
- Items returned after 7 days from delivery.
- Items without their original packaging or tags, or showing wear, scratches or plating loss from use.
- Customised, engraved or made-to-order pieces.
- Items bought in a clearance sale marked final sale on the product page.
How to start a return or exchange
- Open the track order page and enter your order number.
- Choose “Request return / exchange” and tell us what went wrong.
- We confirm on WhatsApp within one working day and arrange a reverse pickup where the courier services your PIN code.
- Pack the item in its original box with all tags. Please do not use the jewellery pouch as the outer packaging.
Where reverse pickup is unavailable, we ask you to self-ship and reimburse the courier charge up to ₹120 against a receipt.
Return shipping charges
| Reason for return | Who pays |
|---|---|
| Damaged, faulty, or wrong item sent | Shreylla pays in full |
| Change of mind, size or colour | A reverse pickup charge is deducted from the refund |
| First exchange on an order | Free |
Refunds
Once the returned item reaches us, we inspect it within 2 working days. Approved refunds are issued within 5 to 7 working days:
- Prepaid orders are refunded to the original payment method. Your bank may take another 2 to 4 days to show it.
- COD orders are refunded by bank transfer or UPI to details you share with us.
- Shipping charges already paid are refunded only when the return is our fault.
If an item fails inspection because it has been worn or damaged, we send it back to you and explain why.
Exchanges
Exchanges are subject to stock. If the piece you want is unavailable, we refund you instead or hold a credit, whichever you prefer. The replacement ships as soon as the original is picked up.
Order cancellation
You can cancel free of charge any time before dispatch, from the track order page. After dispatch, please refuse the delivery or start a return once it arrives.
Need help?
Message us on WhatsApp or email info@shreylla.com with your order number and a photograph, and we will sort it out.